fg65 Privacy Policy – Your Data, Protected

The data controller for personal data processed in connection with the fg65 platform is fg65. For all data protection enquiries, including requests to exercise your data rights, you may contact fg65 by email at [email protected]. fg65 will respond to all data protection enquiries within 30 days of receipt.

This Policy was last reviewed and updated in January 2026. fg65 reserves the right to update this Policy at any time. When material changes are made, registered players will be notified via platform notice or by email to the address registered on their account. Continued use of the platform after the updated Policy takes effect constitutes acceptance of the revised terms.

fg65 collects personal data that you provide directly, data generated by your use of the platform, and in limited circumstances data obtained from third-party verification providers. The categories of personal data collected include:

• Identity and contact data: full legal name, date of birth, residential address, email address, and Bangladeshi mobile phone number provided at registration.
• Identity verification data: copies or images of government-issued identity documents (such as a National Identity Card or passport) and selfie images submitted for KYC verification purposes.
• Financial data: details of payment methods used for deposits and withdrawals, including bKash account numbers, Nagad account numbers, Rocket account numbers, bank account details, and card details where applicable. fg65 does not store full card numbers — card transactions are processed via certified payment gateways.
• Transaction data: records of all deposits, withdrawals, wagers placed, games played, bonuses claimed, and account balance history.
• Device and technical data: IP address, device type and model, operating system, browser type and version, time zone, referring URL, and session duration, collected automatically when you access the platform.

fg65 uses personal data collected from players for the following purposes, each of which is supported by a lawful basis for processing:

• Account creation and management: to register your account, verify your identity, maintain your account profile, and communicate with you about your account.
• Service delivery: to process deposits and withdrawals, facilitate betting and gaming activity, calculate and pay out winnings, and apply bonus offers to eligible accounts.
• Legal compliance: to fulfil fg65's obligations under applicable anti-money laundering laws, age verification requirements, responsible gaming obligations, and any other applicable legal or regulatory requirements.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, multi-accounting, and any other prohibited conduct, and to maintain the security and integrity of the platform.

fg65 does not sell personal data to third parties. fg65 shares personal data only in the following limited circumstances, and only to the extent necessary for the relevant purpose:

• Payment processors: fg65 shares financial data with payment processing partners (bKash, Nagad, Rocket, Upay, and card processing gateways) solely for the purpose of processing deposit and withdrawal transactions.
• Identity verification providers: fg65 shares identity data with KYC verification service providers for the purpose of verifying player identity and age in accordance with fg65's legal obligations.
• Regulatory and law enforcement authorities: fg65 will disclose personal data to competent authorities where required to do so by applicable law, court order, or regulatory direction. fg65 will notify the affected player of such disclosure where permitted by law to do so.

fg65 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following general retention periods apply:

• Account data and transaction records are retained for a minimum of 5 years from the date of account closure to satisfy anti-money laundering record-keeping requirements.
• KYC identity documents are retained for the period required by applicable law and deleted securely thereafter.
• Technical and device data logs are retained for up to 12 months for fraud detection and platform security purposes, then deleted or anonymised.
• Where fg65 retains personal data beyond the purposes described in this Policy, it does so in anonymised or pseudonymised form only, such that individual players cannot be re-identified from the retained data.

fg65 uses cookies and similar tracking technologies on the platform. The following types of cookies are in use:

• Essential cookies: required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without affecting platform functionality.
• Analytics cookies: used to understand how players interact with the platform, which pages are visited most frequently, and where users encounter errors or leave the platform. This data is aggregated and used to improve the platform experience.
• You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your access to the fg65 platform or your account but may affect the quality of certain features.

fg65 implements a range of technical and organisational security measures to protect personal data against unauthorised access, loss, disclosure, or destruction. These measures include:

• 256-bit SSL (TLS) encryption for all data transmitted between your device and the fg65 platform. All connections are made over HTTPS only.
• Encryption at rest for sensitive personal data including identity documents, financial data, and KYC records stored on fg65 servers.
• Role-based access controls so that personal data is accessible only to fg65 staff whose role requires access to that specific data category. No fg65 employee has blanket access to all personal data.
• Regular security reviews and vulnerability assessments of the fg65 platform infrastructure. In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, fg65 will notify affected individuals without undue delay.

As a player on the fg65 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact fg65 at [email protected]. fg65 will respond within 30 days of receiving a verifiable request:

• Right of access: you may request a copy of all personal data fg65 holds about you, together with information about how that data is used and with whom it has been shared.
• Right of rectification: if any personal data fg65 holds about you is inaccurate or incomplete, you may request that it be corrected or completed. Where the correction relates to data used in regulatory compliance, fg65 may require supporting documentation before making the correction.
• Right of erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other lawful basis for processing exists. This right is subject to fg65's legal obligation to retain certain data categories for defined minimum periods under applicable law.

The fg65 platform is strictly intended for adults aged 21 and above. fg65 does not knowingly collect personal data from any individual under the age of 21. The following measures are in place to prevent underage access:

• Age declaration at registration: all players must declare their date of birth and confirm that they are aged 21 or above when creating an account.
• KYC age verification: fg65 requires players to submit identity documents confirming their date of birth before processing any withdrawal. Accounts where age verification reveals the player is under 21 will be immediately closed and all associated balances forfeited.
• Parental controls: if you believe a minor has registered an account on fg65 or has accessed the platform, please contact fg65 immediately at [email protected]. fg65 will investigate and close any such account promptly and permanently delete all personal data associated with it.
• Responsible gaming data: fg65 uses player account data including deposit history, session duration, and gaming patterns to identify players who may be at risk of problem gambling. This use of data is in the player's interest and supports fg65's responsible gaming programme.

The fg65 platform may contain links to or integrations with third-party game content delivered by providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. fg65 is not responsible for the privacy practices of these third-party providers. When you interact with third-party game content, the relevant provider may collect certain technical data about your interaction with their software under their own privacy policy. fg65 recommends reviewing the privacy policy of any third-party provider whose content you access through the fg65 platform.

fg65 reviews this Privacy Policy periodically and may update it to reflect changes in applicable law, platform functionality, or data processing practices. The date of the most recent update is shown at the top of this Policy. Where changes are material, fg65 will notify registered players by platform notice or email before the revised Policy takes effect. Your continued use of the fg65 platform after the effective date of any update to this Policy constitutes your acceptance of the updated Policy. If you do not agree to any update, you should stop using the platform and contact fg65 at [email protected] to request account closure.